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Suggested Prerequisites

Introduction to Hospitality and Tourism

Description

This course takes the knowledge acquired in Introduction to Hospitality and Tourism and narrows the focus to a study of how technology impacts the industry. This is the second course in a series to dive into the career avenues and business opportunities of the hospitality and tourism field, with a special focus on the computer technology and computer-related skills necessary to succeed in the profession. You’ll also learn about proper and safe food-handling. This course prepares you even further for your launch into a hospitality and tourism career, with projects and activities you will be able to apply to your search for a job in this high-demand industry.

Module One: Industry of Change

-Technology in Hospitality 

-Evolution of Technology in Hospitality 

-Hospitality Sectors 

-Professional Associations 

-The Role of the Cloud 

-Technology Tools 

-Technology for Service Operations 



Module Two: Reserve Your Seat

-Latest Trends in Technology 

-Travel Consultants 

-Computerized Reservation Systems 

-Ticketing Processes 

-Required Documents 

-Personal Responsibility 

-Making Reservations 

-PNR Data 

-Customer Service and Communication  



Module Three: Keep It Safe

-Ethical Issues with Technology 

-Security Issues 

-Cybercrimes 

-Responsible Technology Use 

-Security Procedures 

-Types of Security Controls 

-Artificial Intelligence and Chatbots 

-Cleaning and Hygiene 


 

Module Four: Upgrade Your Stay

-Managing Guest Data 

-Managing Inventory 

-Office Technology 

-Cloud Fundamentals 

-Effective Internet Searches 

-Customer Relation Management 



Module Five: Behind the Burger

-Addressing Guest Requests 

-Types of Foodborne Illness 

-Restaurant Design Standards 

-Food Storage Guidelines 

-Techniques for Cooking, Cooling, and Reheating Food 

-Front of House Careers 

-Food Handling Certification 

-Record Keeping 

-Food Testing 



Module Six: Industry of Opportunity

-Training for Hospitality Careers 

Key Career Skills 

-Essential Soft Skills 

-Career Opportunities 

-Resume, Cover Letter, and Portfolio 

-Successful Interviews 

-What to Wear 

-Body Language