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Suggested Prerequisites

Introduction to Hospitality and Tourism

Description

This course takes the knowledge acquired in the Introduction to Hospitality and Tourism and narrows the focus to a study of how technology impacts the industry. This is the second course in a series to dive into the career avenues and business opportunities of the hospitality and tourism field, with a special focus on the computer technology and computer-related skills necessary to succeed in the profession. This course will prepare you even further for your launch into a hospitality and tourism career, with projects and activities that you will be able to apply to your search for a job in this high-demand industry. 

Module One: Industry of Change

-Evolution of Technology 

-Emerging Technologies 

-Components of Hospitality and Tourism Sectors 

-Role of Professional Organizations 

-Information Technology Tools for Careers 

-Role of the “Cloud” 

-Creating Travel Documents and Itineraries 


Module Two: Reserve Your Seat

-Current Trends 

-Travel Consultant Services 

-Major Travel Computerized Reservation Systems 

-Ticketing Process 

-Required Travel Documents 

-Regulations and Cultural Expectations 

-Routine Tasks of Computer Reservations Agents 

-Creating a Passenger Name Record (PNR) 


Module Three: Keep It Safe

-Ethical Issues 

-Self-Responsibility 

-Security Issues 

-Security Solutions 

-Security Procedures 

-Personal Device Use 

-Role of Artificial Intelligence

 

Module Four: Upgrade Your Stay

-Personal Information Management Systems 

-Inventory 

-Office Technology 

-Internet Fundamentals 

-Customer Relation Management 


Module Five: Know the Flow

-Telephone Etiquette 

-Communication 

-Reservation Process 

-Guest Services 

-Check-Out Procedures 

-Social Media Feedback 


Module Six: Industry of Opportunity

-Career Skills 

-Positive Work Behaviors 

-Job Opportunities 

-Education Requirements 

-Résumé and Cover Letter 

-Career Portfolio 

-Interview Skills 

-Personal Hygiene